Submit a complaint
Once you submit your concern, our support team will review, investigate, and keep you updated until the issue is resolved. All data will be kept confidential, especially if the complaint involves another party. We are here to help—submit your complaint, and we’ll handle the rest.
What can you complain about
Transaction Issues
- Problems with payments, refunds, or unauthorized charges.
- Difficulty in completing a transaction or receiving payment.
- Issues with payment verification or security concerns.
Boat Listing Problems
- Trouble listing, editing, or removing a boat from the platform.
- Incorrect or missing information on a boat listing.
- Challenges in setting the right pricing or visibility of the listing.
Buyer/Seller Disputes
- Miscommunication between buyers and sellers regarding pricing, condition, or agreements.
- Issues with incomplete or misleading information on a boat sale.
- Failure to complete a promised transaction after an agreement was made.
Inspection & Delivery Concerns
- Delays in boat inspections or reports not meeting expectations.
- Issues with boat delivery, including scheduling conflicts or incomplete services.
- Concerns regarding third-party service providers for inspections or transportation.
Fraud or Scam Reports
- Suspicious or fraudulent listings.
- Fake buyers or sellers attempting scams.
- Security concerns related to personal data or unauthorized activity.
Technical Issues
- Website errors, account login issues, or slow site performance.
- Trouble uploading photos, documents, or completing forms.
- Bugs affecting search results, messaging, or notifications.
Customer Service Feedback & General Complaints
- Delays in response time from customer support.
- Unresolved issues or unsatisfactory assistance from the support team.
- Suggestions for improving the AdamSea experience.
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